PD
Paul D

1 reviews | Active since Sept 2018

05 Jun 2020, 10:19

Leroy Mervin......dont buy on line their systems say they have stock but once you pay they dont have stock and you will battle to get your money back

I am very dissapointed that I have to write this review as I like the Store but unfortunately their customer serevice online is non existent. I ordered a gazibo on line on the 13th May and paid for it but a week later they contacted me to say there was a mistake on their website and they had no stock. they then tried to sell me something else and eventually agreed to refund my R7546. I have been trying to get my money back since the 18th May and all I get told is that they will contact the accounts department with my query. After many phone calls I have still not recieved my money, no one calls you back and I never get put through to a manager.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 Jun 2020, 11:58
Official
Hello Paul, we are sorry for this experience. We have asked the team to process your refunds. We will be in contact with you. #va