Leroy Merlin's service is terrible

Their service is terrible and very bad.

Order number 099670 Leroy Merlin Boksburg. I bought an aluminium double garage door during the first week of March. They promised me that the door will be delivered within 3 weeks and latest on 28 April 2023. They never kept their promise, and I had to call them more than 5 times, and I was made to hold a minimum of 15 minutes per call but it was just a waste of my time.

I had to drive to their store more than 3 times to enquire about my delivery but they kept on saying tomorrow, the same answer that I had been used to from their call centre.

On 11 May 2023 they brought the door but without a box with accessories, so the door cannot be installed without these items.

I am still waiting for this box, almost two months after paying more than R19 000 for this door. I have bought lots of material from Leroy Merlin Boksburg, but this has made me to hate this hardware.

They don't care at all, I have now given up calling their call centre or visiting the store to enquire about this order because it's not worth it. Maybe they will deliver when they want, my wife is also on my case about it, it's a nightmare.