Leroy Merlin's ********** Online Marketplace

Never use their online platform,it's a *****. We are very disappointed at both the service we received at Leroy Merlin Fourways and the 'so called' Leroy Merlin Marketplace system as a whole. That online system is a ***** and purely utter nonsense, when you order stuff online there is no ETA given even after they would have debited your amount. We went to the Fourways shop to find out what was going on only to be told that we will only receive the order in 7 days which is just unacceptable in the 21st Century. And the refund would take 7 to 10 days. The supervisor we talked to was very combative and, basically told us that the marketplace with a Leeroy Merlin brand wasn't their problem. She gave disclaimers that they are not responsible for anything happening in the Marketplace and their suppliers. Although we initially thought that Leroy Merlin was a trusted brand, that is why we had bought on their site, they cannot be trusted. They failed to meet their buy online, pick up in 2 hrs promise. We did not expect to be treated badly at Collections for an issue that is purely Leroy Merlin's. One cannot understand how Leroy Merlin creates a buying platform but claim to have zero control in managing the Quality of what their so-called suppliers are giving to customers. I find Leroy Merlin's service an utter disgrace and **************** to potential customers with such a hogwash service. I am very disappointed!!