Leroy Merlin’s failure to deliver my patio set!

On the 28th of October I placed an order with Leroy Merlin for a patio set. The order was set to arrive on the 5th of November. Even today I have not received my order. Instead it seems to be going everywhere else in Gauteng except my address as per shipping address on the confirmation of order.

Yesterday 11 November, I received a call from a driver who said they were delivering to me in Roodepoort. My address is in Waterfall, Midrand. I can’t even go into the incompetence of the said delivery company : “Value Added Logistics” because yesterday when the driver noted that he had the wrong address, he took the order back to their warehouse for the order to be out again today to my correct address. But lo and behold- Value Added Logistics calls me to say the order is again in Roodepoort… not sure why when they’re own driver told them already yesterday that it’s the incorrect address. I regret making this order and at this point I would be very happy to get my money back so I can purchase a patio set that will actually arrive!

This is unacceptable behaviour and service from such a reputable name! I’m highly disappointed.