Leroy Merlin's Aweful Online Shopping Experience

Good Day

I made a purchase of a headboard on the website of Leroy Merlin and got a confirmation of my order being received. I later got an email saying that my order would be delivered on the 4th of April 2024 , however on this day my order did not get delivered and there was no communication sent to notify me of delays or update. Days went by and l decided to call on a Saturday where l got assisted by an agent who mentioned that the service provider works Mon- Fri and my order could be delivered on a weekend. However, weeks went by and still not communication or updates from Leroy for my order and l had to constantly follow up for an update and was sent another email saying my order would be delivered on the 15th of 16th of April , but both days went by without any updates, remorse, accountability and communication of possible delays from Leroy. I instead got the response of the error was from the service provider ( 3rd party) this demonstrated that Leroy is not taking accountability for the mishaps and disgusting customer service. I was a first time shopper and l will never buy anything from Leroy again due to the aweful customer service l received.