Leroy Merlin/Market place

I purchased an iron online from Leroy Merlin and received it the next day, which was quite great. Unfortunately, the iron has been giving me problems since the day I received it; every time I use it, my electricity is tripped. my assumption because the iron was well-known, and I expected things to improve over time, but instead they deteriorated. On I purchased an Anniron from Leroy Merlin and received it the next day, which was quite great. Unfortunately, the iron has been giving me problems since the day I received it; every time I use it, my electricity is tripped. My assumption was that because the iron was knew that is why the electricity was tripping, and I expected things to improve over time, but instead they deteriorated. On April 24, 2022, I went to the branch that is in Boksburg to exchange the iron, but when I arrived, I was told that it wasn't their stock and they could not assist me with the exchange and that I needed to contact market place because that's where I bought it.

I was astounded by the news, as I had ordered my iron from Leroy Merlin. I was advised that in order to arrange for the exchange, I needed to contact Market Place directly. I was told that after I phoned them, they would set up a time and date to pick up the iron. I was worried at this point because they couldn't confirm the turnaround time, and an iron is a need for me, and I couldn't live without it. Because the turnaround time was unknown and I really needed an iron, I chose to buy another iron and return the one I bought from Leroy.

I received a call on Monday and I was informed that someone was going to contact me to arrange for the pick yo. Its been a week now and i haven't heard from anyone and when i try to contact Leroy merlin with this no one is available to assist.

It is frustrating because at this point i find myself dealing with people that i don't even know and the one that i bought the iron from is no longer involved on assisting me to have this resolved.

It is very frustrating and disappointing to have to go through this.