Leroy Merlin, WORST SERVICE EVER, Still pending

Went Online, found the Item I need, found 2 units in stock at the Little Falls, Roodepoort branch. Bought online with the option of click and collect, apparently you can pick up the stock 2hrs after online transaction, Sent the driver there 5hrs after transaction was successful. Once the driver arrived with a printed PO of the transaction the branch told him there is no stock at all the branches and that it will take 7-9days for a refund only if I initiate it. I then called the Leroy Merlin contact number and only reached a consultant after 10min of holding the line. The consultant was so disengaged in the conversation, he looked on the system and amazingly now there was stock at a different branch. I asked him how long to get the stock to little falls, he rep**** two days. Worst customer care and experience ever from a building supplier. Still do not know if I will receive the product or the money back.