NP
Nico P
1 reviews | Active since Nov 2020
30 Nov 2020, 06:50
Leroy Merlin worst e-commerce experience 2nd time in a row
Bought goods online went to store to collect and no stock. Surely a company has systems enabled to ensure correct stock replenishment. Very quick to take your many with the knowledge that their customers wont get the stock when coming to collect. Worst online experience ever. This is the 2nd time I purchase online with Leroy Merlin and having out of stock issues. Get to store and consultant offers a refund ???? What ?? They are def not in the customer service and customer first game.
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Leroy Merlin South Africa's replyOfficial
03 Dec 2020, 12:05Hello Nico, we are very sorry about this. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements as we try to be very people/relationship focus. We are very very sorry once again. #va
Leroy Merlin South Africa's reply03 Dec 2020, 12:05
Official
Hello Nico, we are very sorry about this. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements as we try to be very people/relationship focus. We are very very sorry once again. #va