Leroy Merlin - Worst Customer Service Ever Received

Honestly, the worst experience ever. I have a big urgent problem at my house, my patio needs an urgent change of beams as it's now become a health hazard due to massive rain damage over past few month.

Ordered beams 11 October which were meant to be delivered by 14 Oct they said. It's now a new month 1 November - still no beams. They don't even care to update on delays etc. only when I followed up they seemed interested to help but means nothing. Maybe because my order wasn't very expensive hence no one cares to resolve it?

The worst customer service I have ever received thus far and I'm not one to even complain but this now ridiculous. WOW!