Leroy Merlin worst customer service ever!

i did an order for ibr roofing online on the 20th June, to the value of R3100.00 after having called into the call center to check the product availability and specs. also checking on delivery to my area and was told to expect delivery within 5 to 10 working days. on working day 8 i checked the delivery status online and saw it hadn't changed from 'preparing,' so i called the call center (was on hold for 15 minutes) and was told i would be called back with further info. i never got a callback. i called again on working day 9 and 10 and was told they where still gathering the quantities i ordered (although the quantities available online where more that what i ordered) again i was told i would get a call back with more info. and again i didn't get a call back. on the next monday (working day 11 i called again and no one picked up so i selected the option that allowed me to leave my number to get a call back. i didn't get a callback. working day 12 13 14. i emailed twice with no reply, left a message on the online chat and called (on holdformore than 15 mins at a time) and spoke to various people who promised to call me back person one and two did not, third person did and is now telling me he has tracked my order to the Boksburg branch and its just sitting there and he doesn't understand why it was never delivered it was ready on the 26th June for delivery. and he said i need to wait for an sms to tell me when it will be delivered next week as he has escalated it with the branch!

this is the worst customer service i have ever experienced! they should be prioritizing this order, as it is late, and they should be delivering it to me today or tomorrow (friday 10 July working day 15)

no one seems to be taking this seriously or actually seems to care at all. ive gotten no apology from anyone.

i cant even call a person in charge as there's a call center number only and no one picks up on the branch numbers.

at this point i seriously don't think ill ever get my order