1 reviews | Active since Jan 2012
Leroy Merlin- Utterly useless Online Shopping(non) Service
I wish I had read the reviews here before I got entangled with the utterly useless service online service at Leroy Merlin.
Bought 2x shower doors online. They were delivered late with no regard to communicated delivery dates. Emails were answered AFTER they were delivered late. Then they were the wrong sizes. We are trying to return them- and we get non-sensical emails like this: Original order number: *** - 235774
“……Request number: 498404 Person ******xx (Leroy Merlin South Africa) Oct 3, 2022, 16:10 GMT+2
Good day Hope you are well Kindly be advised i have checked with Xola and she has advised a query was sent to the GS and she will Update You….”
What in the world is this? Anyone who is renovating knows how tough the process is. The online shopping staff are so badly trained and their supply chain is ***********.
Why are you pretending to have a proper supply chain and logistical plan? You are deceiving the public! You basically took my money and are messing me around with wrong products!!!
Go learn from Takealot on how to conduct an online shopping business!!
You are Utterly useless -Leroy Merlin! I will never shop with you again!
Thank you for bringing this matter to our attention as your feedback is Important to us .
Please note that this is not the way we conduct business and actions like this are seen in a serious light by our team
We have definitely taken this matter up with our Department manager at the Greenstone branch to advise further with the matter at hand .
Please be patient with us as await their feedback and we do apologize for the inconvenience caused .
We will be in contact with you soon .
Thank you for bringing this matter to our attention as your feedback is Important to us .
Please note that this is not the way we conduct business and actions like this are seen in a serious light by our team
We have definitely taken this matter up with our Department manager at the Greenstone branch to advise further with the matter at hand .
Please be patient with us as await their feedback and we do apologize for the inconvenience caused .
We will be in contact with you soon .
Hi Denishree ,
Hope you are well .
Kindly advise when is it the convenient time to call as our department manager would like to speak to you ?
Hi Denishree ,
Hope you are well .
Kindly advise when is it the convenient time to call as our department manager would like to speak to you ?
You opened a ticket based on my complaint. I rep**** with my and my husband’s mobile numbers. We are yet to receive correspondence from you.
And why do you need to call? Simply come fetch the wrong shower doors and give us the ones we paid for.
Please do not **** respond because it is Hello Peter and everyone can see. Please at least find a modicum of respect for your customers and get the work done.
Zero customer centricity.
Or alternatively, please return my money. Do I need to get my bank to reverse the transaction?
And since you do not want to come fetch your shower doors- what do I do with them? Toss them out?
Beyond frustrated with this situation.
You opened a ticket based on my complaint. I rep**** with my and my husband’s mobile numbers. We are yet to receive correspondence from you.
And why do you need to call? Simply come fetch the wrong shower doors and give us the ones we paid for.
Please do not **** respond because it is Hello Peter and everyone can see. Please at least find a modicum of respect for your customers and get the work done.
Zero customer centricity.
Or alternatively, please return my money. Do I need to get my bank to reverse the transaction?
And since you do not want to come fetch your shower doors- what do I do with them? Toss them out?
Beyond frustrated with this situation.