Leroy Merlin - Utterly Poor service delivery

Good day, Please assist,

On the 14/12/2020 I made an online order for Steel ( Squire Tubing and Round Bar) Sins these items were 6 meter long I requested and paid for delivery. On the 22/12/2020 I received an E-mail from Leroy Merlin informing me that my order is ready for pick up. I immediately mailed them back that the order is for delivery and not collection. I received a response back from a Mr. Refiloe Sikwe that a mistake was made and that the order will be corrected to include the paid for delivery. After follow up mails from me to Leroy Merlin on 28/12/2020; 6/1/2021 and 14/1/2021, the only response I received back was that my request has been updated to include additional comments. Needless to say that I am still waiting for my order to be delivered.