CK
Chris K
1 reviews | Active since May 2013
29 Sept 2021, 14:48
Leroy Merlin - Terrible service & incompetence
Absolutely disgusting service from Leroy Merlin greenstone, they are incapable of even mixing paint to my required colour and they were provided with the paint codes, they got it wrong 3 or 4 times and I had to go back again today for more paint and once again the got it wrong. This is a 20km round trip each time that they get it wrong and a few 10min phone calls. The call centre keeps me holding for 10-15min at a time and then cuts me off, useless is the only word
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Replies (5)
Leroy Merlin South Africa's replyOfficial
29 Sept 2021, 15:38Good day Chris
We humbly do apologies on behalf of the company on what you have experienced ,
Please note that we are looking into the matter with the relevant department and will revert back accordingly.
We humbly do apologies on behalf of the company on what you have experienced ,
Please note that we are looking into the matter with the relevant department and will revert back accordingly.
Leroy Merlin South Africa's reply29 Sept 2021, 15:38
Official
Good day Chris
We humbly do apologies on behalf of the company on what you have experienced ,
Please note that we are looking into the matter with the relevant department and will revert back accordingly.
We humbly do apologies on behalf of the company on what you have experienced ,
Please note that we are looking into the matter with the relevant department and will revert back accordingly.
CK
Chris K's updateReviewer Update
29 Sept 2021, 15:52Thanks you I have spoken to Thega and he is trying his best to sort it out at the store
CK
Chris K's update29 Sept 2021, 15:52
Reviewer Update
Thanks you I have spoken to Thega and he is trying his best to sort it out at the store
Leroy Merlin South Africa's replyOfficial
29 Sept 2021, 15:59We're glad to hear that he has assisted you accordingly.
Leroy Merlin South Africa's reply29 Sept 2021, 15:59
Official
We're glad to hear that he has assisted you accordingly.
CK
Chris K's updateReviewer Update
29 Sept 2021, 17:34100% happy now. I was assisted and compensated for my inconveniance and I am very happy with the service that I got from Thega the manager
CK
Chris K's update29 Sept 2021, 17:34
Reviewer Update
100% happy now. I was assisted and compensated for my inconveniance and I am very happy with the service that I got from Thega the manager
Leroy Merlin South Africa's replyOfficial
29 Sept 2021, 21:33Hey Chris,
We are so glad to hear that
We do still apologize for the inconvenience, we'll continue to ensure that we improve on our services and procedures to better our customer's overall shopping experience. We hope that you continue to shop with us and being a part of our family
Do enjoy the rest of your day
We are so glad to hear that
We do still apologize for the inconvenience, we'll continue to ensure that we improve on our services and procedures to better our customer's overall shopping experience. We hope that you continue to shop with us and being a part of our family
Do enjoy the rest of your day
Leroy Merlin South Africa's reply29 Sept 2021, 21:33
Official
Hey Chris,
We are so glad to hear that
We do still apologize for the inconvenience, we'll continue to ensure that we improve on our services and procedures to better our customer's overall shopping experience. We hope that you continue to shop with us and being a part of our family
Do enjoy the rest of your day
We are so glad to hear that
We do still apologize for the inconvenience, we'll continue to ensure that we improve on our services and procedures to better our customer's overall shopping experience. We hope that you continue to shop with us and being a part of our family
Do enjoy the rest of your day