JB
Jono B
1 reviews | Active since Jan 2021
07 Jan 2026, 10:09
Leroy Merlin - Terrible Online Experience
Horrific service from Leroy Merlin online team. Ordered a couch on the 28th of November, by the 24th of December (after more than 10 follow ups and multiple promises of delivery) they tell me they cant actually deliver the couch they will refund me. Rude call centre staff. No escalation process. What a horrible let down for the festive season.
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Leroy Merlin South Africa's replyOfficial
10 Jan 2026, 15:47Hi Jono
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with marketplace department.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with marketplace department.
Leroy Merlin South Africa's reply10 Jan 2026, 15:47
Official
Hi Jono
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with marketplace department.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with marketplace department.