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Vanessa G
1 reviews | Active since Apr 2012
29 Sept 2023, 11:26
Leroy merlin, terrible customer serve
I have been waiting 2 weeks for them to collect a new faulty inverter that I ordered online ( I received a faulty inverter) The agent (ticket no.753455) keeps telling me the courier is set for collection, but they just never arrive. I have emailed, called, sent WhatsApp's and dm'd and I am still waiting. And I can't get a replacement before they collect the faulty one. 2 weeks, pathetic. Their customer service is terrible.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
02 Oct 2023, 10:50Good day Vanessa
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our returns process was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will continue being in communication with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our returns process was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will continue being in communication with you.
Leroy Merlin South Africa's reply02 Oct 2023, 10:50
Official
Good day Vanessa
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our returns process was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will continue being in communication with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our returns process was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will continue being in communication with you.
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Vanessa G's updateReviewer Update
02 Oct 2023, 10:54Unfortunately, you now don't have stock to replace the faulty inverter.
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Vanessa G's update02 Oct 2023, 10:54
Reviewer Update
Unfortunately, you now don't have stock to replace the faulty inverter.