RD
Raymondt D
1 reviews | Active since Jun 2019
31 Jan 2024, 08:05
Leroy Merlin take caution.
On the 15th of January 2024 I had received an order from Leroy merlin which was incorrect - after reporting the order incorrectness, I was advised that the order will be corrected in less than 72 hours. Today the 31st of January 2024 there had been no further communication, despite request. It would appear that they are just not interested to correct there mistake not to mention the price difrence.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
31 Jan 2024, 08:51Good day Raymondt
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Leroy Merlin South Africa's reply31 Jan 2024, 08:51
Official
Good day Raymondt
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
RD
Raymondt D's updateReviewer Update
01 Feb 2024, 11:28Its a sad day when you learn that if you order is delivered incorrectly as per the order you are now required to effect additional payments before the right order is delivered. This is how LM and its supplier Stingray elects to deal with this matter. An amount was tendered for the product, payment was done accordingly, and the delivery was incorrect. We can only accept that this is a serious mistake in terms of the Consumer Protections Act. We demand the ordered product to be delivered and the incorrect delivery collected on such delivery. No compromise.
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Raymondt D's update01 Feb 2024, 11:28
Reviewer Update
Its a sad day when you learn that if you order is delivered incorrectly as per the order you are now required to effect additional payments before the right order is delivered. This is how LM and its supplier Stingray elects to deal with this matter. An amount was tendered for the product, payment was done accordingly, and the delivery was incorrect. We can only accept that this is a serious mistake in terms of the Consumer Protections Act. We demand the ordered product to be delivered and the incorrect delivery collected on such delivery. No compromise.
RD
Raymondt D's updateReviewer Update
05 Feb 2024, 10:49The lies purported by LM is unbelievable. This from indicating that "No one was home" in an attempt to collect the incorrect delivered unit. Strange as the Estate has a access control, with over 8 cameras viewing the entry. There was no such attempt. Gracefully one cannot trust a company that outright lie and deceive a person. This also on the backdrop that they demanded more money for the original item ordered. Clearly there is a substantial problem with LM. To LM I would like to say, stop your lies and act fast, you reputation in the marketplace is about to go to zero.
RD
Raymondt D's update05 Feb 2024, 10:49
Reviewer Update
The lies purported by LM is unbelievable. This from indicating that "No one was home" in an attempt to collect the incorrect delivered unit. Strange as the Estate has a access control, with over 8 cameras viewing the entry. There was no such attempt. Gracefully one cannot trust a company that outright lie and deceive a person. This also on the backdrop that they demanded more money for the original item ordered. Clearly there is a substantial problem with LM. To LM I would like to say, stop your lies and act fast, you reputation in the marketplace is about to go to zero.