JH
Johnathan H
1 reviews | Active since Mar 2020
08 Sept 2025, 19:01
Leroy Merlin Strikes again!!!!!!!!
Placed an order on the 1st - delivery promise the 8th of September 2025. Got called and promised delivery will take place between 6pm and 7pm. Guess what, no delivery. Perhaps by the looks of it you guys are getting away with these types of empty promises and poor service delivery, but promise from my side this will not be left here. I want my money back.
Order Details ***/1/25 Delivery
Helpful (0)
Replies (5)0
Replies (5)
Leroy Merlin South Africa's replyOfficial
09 Sept 2025, 07:56Dear Johnathan
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely,
Leroy Merlin Team
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely,
Leroy Merlin Team
Leroy Merlin South Africa's reply09 Sept 2025, 07:56
Official
Dear Johnathan
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely,
Leroy Merlin Team
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely,
Leroy Merlin Team
JH
Johnathan H's updateReviewer Update
09 Sept 2025, 08:17You guys can do whatever you like, ensure I get my money back.
Disgusted in this type of behavior from such a "Big" company
Disgusted in this type of behavior from such a "Big" company
JH
Johnathan H's update09 Sept 2025, 08:17
Reviewer Update
You guys can do whatever you like, ensure I get my money back.
Disgusted in this type of behavior from such a "Big" company
Disgusted in this type of behavior from such a "Big" company
JH
Johnathan H's updateReviewer Update
09 Sept 2025, 09:55and now there is just silence....Please get in contact so that I can provide you with my refund details.
JH
Johnathan H's update09 Sept 2025, 09:55
Reviewer Update
and now there is just silence....Please get in contact so that I can provide you with my refund details.
JH
Johnathan H's updateReviewer Update
09 Sept 2025, 10:58........
JH
Johnathan H's update09 Sept 2025, 10:58
Reviewer Update
........
JH
Johnathan H's updateReviewer Update
10 Sept 2025, 07:27Still no update - asked for proof of bank, refund was apparently processed but nothing on my side.
JH
Johnathan H's update10 Sept 2025, 07:27
Reviewer Update
Still no update - asked for proof of bank, refund was apparently processed but nothing on my side.