Leroy Merlin: Still waiting for a refund: Day 6

We ordered an item through Leroy Merlin’s online marketplace on 28 November. We were initially told we would receive the item by 3 December. Eventually an incorrect item was delivered on 13December. We requested a refund the next day and 6 days later we are still being pushed from pillar to post with no resolution in sight. Leroy, firstly you need to screen your market place sellers better to make sure they can actually deliver the products they say they have in stock and secondly train your customer care representatives to actually resolve issues! I will be writing a one star review every day until we get our refund.