Leroy Merlin South Africa TOTAL Incompetence & Nightmare!

Honestly, what a disaster of an operation, all show now damn go! 38.7minutes on the line on their really poor call center, with zero care or intention to help, yet they dare send through and sms while i am holding to ask for a customer review? Who covers my cash spend of 38min on the phone and fuel and time to try support them, Never again! 4 occasions i have left my trolley standing in the store, either for lack of help on floor staff, mostly lack of inclination as they were on their phones, or when getting to the tills the queue's are miles long, often being understaffed on busy days such as a Saturday morning .

Took time but finally got hold of the Manager at Fourways direct cellphone number. He really did his best to help and apologise, but honestly , the damage was done by the 38min trying to get a call through to the store and once finally answered nothing but noise from staff in the back ground. He is a manager who is trying to help but so hamstrung by red tape and *********** systems and staff loafing on their phones or by some ridiculous promo DJ pumping music so loud you can's even hear the staff explain something to you, maybe its a Fourways thing, same happens in the stores in the mall. This after driving through from Roodepoort trying to make 1 phone call to see if stock was available at any store, but the useless call center operatives had no clue.

Leroy Merlin top brass are the issue, the fish rots from the head, wondering how their financials and outlook are in relation to other sinking businesses in SA from poor service and total incompetence, following West Pack, Mass Mart, PicknPay........