SP
Stacey P
1 reviews | Active since Mar 2021
04 Mar 2021, 09:10
Leroy Merlin South Africa - taking clients money and not providing a service.
Pathetic service! I feel ****** by a company that should be trusted and reputable.
I placed and order for the amount of R743. 60 on the 2nd of January 2021. It is now the 4th of March and still no order or refund and Leroy Merlin South Africa ignores me flat.
After waiting weeks for my order to come I contacted them and they let me know that they would cancel my order according to my request (not giving me a reason why). Needless to say I've contacted the consumer ombudsman and even they haven't secured my refund as they are ignoring all our correspondence.
Ive requested a refund or voucher to that value and that's too ask!
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Leroy Merlin South Africa's replyOfficial
04 Mar 2021, 12:43Hello Stacey, the team responded to you on the 11th of Feb 2021 and there was acknowledgement from your side that included the Ombudsman. The money has been transferred to you on the 9th of February 2021 and would have reflected in 7-10 days of that.
If the amount has not reflected, please contact the bank asap, please ask them to see that it was done on the 9th of Feb 2021 at 11.38am.
Leroy Merlin South Africa's reply04 Mar 2021, 12:43
Official
Hello Stacey, the team responded to you on the 11th of Feb 2021 and there was acknowledgement from your side that included the Ombudsman. The money has been transferred to you on the 9th of February 2021 and would have reflected in 7-10 days of that.
If the amount has not reflected, please contact the bank asap, please ask them to see that it was done on the 9th of Feb 2021 at 11.38am.