1 reviews | Active since Jul 2010
Leroy Merlin shocking online purchase service
I ordered a Russell Hobbs Clear 15kg Ice Maker RHCIM15 on 26 June 2023 (to be in time for my wife's birthday on 10 July). Delivery was scheduled at first for 8 July 2023 (in time for her birthday). Then the delivery date was changed to 13 July 2023, which was LATE but still acceptable. Then on 13 July 2023 I received a notification that my order had been cancelled because the product was out of stock, it said my money would be refunded to me.
When I inquired telephonically on Friday (14 July), the consultant who assisted me said that she can see there is stock available and she couldn't understand why my order had been cancelled. She said she would ask the person who dealt with my order to contact me - I heard NOTHING until I called again this morning only to be told the same thing. So I decided to send an email inquiry to which Leroy Merline responded they want my bank account details to refund me. If I send my bank account details it will take 48 hours. If I don't send it the normal refund process will take 7 to 10 working days. Which means they haven't even started processing my refund. What low levels of client services!!!
This makes me feel like I am not worth anything to you. I feel like they don't care about how I've disappointed my wife on her birthday. I feel like the refund is saying "just go away and stop bugging us". I've always supported the Leroy Merlin store in Strubens Valley, and I loved it. Now that I deal with Leroy Merlin online I feel like I have a bitter taste in my mouth from the unpleasant experience. In addition to that, now I have to wait for another 2 days before I can get MY money. That is unacceptable client services.
If a product is really out of stock, show it on your website or take it off completely.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Marketplace purchase was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in contact soon.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Marketplace purchase was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in contact soon.
Well from your reply above to my initial complaint, you certainly were in contact soon, but that you value your customers and exceptional service is always your priority - THIS IS A LIE!!
I will provide the necessary info for you to process my refund, but never ever have I experience such poor client services in my life (and I've been in client services, I know what bad client services is!!).
Dear Customer
Well from your reply above to my initial complaint, you certainly were in contact soon, but that you value your customers and exceptional service is always your priority - THIS IS A LIE!!
I will provide the necessary info for you to process my refund, but never ever have I experience such poor client services in my life (and I've been in client services, I know what bad client services is!!).
Dear Customer
Yet, the very same Icemaker (that is supposedly out of stock and I am still waiting for my refund) is still being advertised on Marketplace. How ridiculous is that?
Yet, the very same Icemaker (that is supposedly out of stock and I am still waiting for my refund) is still being advertised on Marketplace. How ridiculous is that?