Leroy Merlin service is awful time and time again

I ordered with them immediately canceled and called several times. They asked me to wait 10 days I paid R2690 they sent me a note saying R520 is being refunded. I they did his before and I waited 2 months for my money. I asked for a store credit instead. But they said they escalated. This is nt acceptable service. I want My refund of the money I paid not R520 as I Paid R2690. That’s ***** as the order was cancelled immediately. I have called daily for 3 days waited to speak to a Manager they won’t put me through.