Leroy Merlin service

I have had two successful purchases through Leroy Merlin, but in December 2024 I ordered a standing fan. I was informed that it would be delivered on the 29th. It was eventually delivered on the 10th of January, without any delivery note or even a box. The fan was so tightly wrapped in plastic cling wrap that the larger parts like the base and grid were bent and unusable. I phoned to request that it be picked up and returned. After 2 calls my phone was blocked. I have tried email. after a number of tries got a message "pickup booked." That was a week ago. Tried to phone again and phone is blocked!