NG
Nabeela G

1 reviews | Active since Dec 2014

23 Feb 2021, 18:15

Leroy Merlin **** for online store!!!

We placed an order on 31 January 2021 under order number #***. Upon placing the order, we were told that the table and sun loungers are out of stock but stock would be received by May 2021. We were prepared to wait for the items to be delivered in May 2021. Today, I received a call from Yolanda who says that both the table and sun loungers are no longer in stock and they will not be receiving stock anytime soon or in the future. Meanwhile, the website currently, https://leroymerlin.co.za/sunbed-odyssea-textylen-wheels-dgrey-alu-***9 and https://leroymerlin.co.za/odyssea-table-glass-d-grey256-320x100alu-***3, is still selling both the table and sun loungers BUT the sun loungers are now R500 more expensive. My guess is that Leroy Merlin is now expecting us to cancel our order, because the stock they have is more expensive, meaning that if we want the sun loungers we must pay more to get the same items we initially ordered. This is terrible business practice and I see through your nonsense. I expect the items I ordered to be sourced and delivered as promised when I ordered the stock online. Or else don't take my money and don't advertise products you cannnot source or don't have available online!!

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply26 Feb 2021, 10:54
Official
Hello Nabeela, we are very sorry about the situation. We will look into the situation and provide more feedback. #va