Leroy Merlin says that customer satisfaction is important to them. Lol. Don't believe that!

Well over a month later, I have literally begged Leroy Merlin for the refund due to me (emailing twice per week), but to no avail. To date Leroy Merlin has failed to refund the difference due to me, despite their promises to do so. They allege to have refunded me (less than due to me), but since there is no evidence of same in my bank account, I have requested proof of payment several times, but my emails go ignored. Ethically speaking, this is absolutely disgusting! This is extremely dishonest! Do not do business with this ************ company.

Please advise WHO the refund was paid to, since the refund was never paid to ME AS PROMISED. Nowhere are MY account details visible as the beneficiary of same payment, which is short anyway. Had I been even one rand short on payment, your store would expect and hold me to the shortfall, so please honor me in the same light. Your store advised me that since the Payflex payments can not be stopped, or reversed, the only way to do the refund, was to refund the over charge (considering full payflex payments) into MY account, since the payments would continue until fully paid, as they have. If you people have paid the sum of R 150.00 (not the R 151.00 due to me) into the payflex account, then they have simply been overpaid in the end, but I certainly have proof via my bank statements that I have NEVER been reimbursed!!! I am tired of emailing you people accordingly. All my emails go ignored and I reiterate that I HAVE NEVER RECEIVED THE REFUND. You have no decency to even call me to discuss the matter!