DK
Danielle K
1 reviews | Active since Aug 2016
03 Feb 2026, 19:18
Leroy Merlin SA, very disappointed in you.
Ordered online, and paid for an Article just to get to the store and for them to tell me they don't have stock (online showed 3 in stock at the Boksburg store). The Boksburg store told me I can just go to Greenstone and show them the invoice. The sales person in the area tried to give me the display unit which I declined as they want to sell it for the same price. I then went to greenstone got there just after they already closed, just for them to tell me the Boksburg store was supposed to give me a voucher, and there is nothing they can do. (greenstone actually had the article)
Helpful (0)
Replies (1)0
Replies (1)Leroy Merlin South Africa's replyOfficial
04 Feb 2026, 15:43Hi Daniel
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with the Boksburg store, One of the managers of the department will be in contact with you.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with the Boksburg store, One of the managers of the department will be in contact with you.
Leroy Merlin South Africa's reply04 Feb 2026, 15:43
Official
Hi Daniel
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with the Boksburg store, One of the managers of the department will be in contact with you.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with the Boksburg store, One of the managers of the department will be in contact with you.
