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Belinda B

1 reviews | Active since Aug 2022

22 Dec 2022, 18:48

Leroy Merlin SA - *******!!!

Misinformation on their website resulted in us buying a product they couldn't deliver. They promised to reimburse us but we have heard nothing back for weeks now.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply23 Dec 2022, 15:26
Official
Dear Belinda,

We’re sorry about the mishap regarding your online order, it wasn't our intention to disappoint you and we feel  fully responsible for what happened and for the inconvenience we have caused you. Please be advised that we are following up on your refund and we will provide you with feedback.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply23 Dec 2022, 18:05
Official
Hello Belinda

We are deeply concerned to hear about your recent experience with our company and appreciate you bringing it to our attention. This isn't the experience we expect for our customers who need to get their essentials. Please check your emails, we have sent you the proof of payment.