Leroy Merlin *****s peoples money

I placed an order and got no confirmation. But the transaction was processed through My Bank account. When I phone again to find out about delivery apparently they have no stock. At no point did they communicate this with me. In fact their website shows stock...they manager won't phone me back and I haven't yet received my refund. This is pathetic service they *****ing people money. Do not order online from them ever. Don't forget over an hour of calls to find out where the product is.