Leroy Merlin refusing to refund my money

Leroy Merlin sold me a centurion motor that for 3 days became a source of frustration and a breach to mine and my family's safety. I took the motor to their greenstone branch and they told me I must only take it boksburg and they can't print my invoice. So what is the point of loyalty cards then if invoices can't be accessed after the sale?

Ttoday 05 May 2026 they told me I must use my own resources to go to their supplier with a motor. Why must I spend more of my money to drive to their supplier whenI did not buy from their supplier? I bought from Leroy merlin not supplier.

All I need is my money back and they can keep their motor.

I have been shopping at Leroy since day 1 and the treatment I am getting would shock even the devil.