fG
fiona G
1 reviews | Active since Oct 2024
04 Nov 2025, 09:16
LEROY MERLIN POOR SERVICE DELIVERY
I purchased a bathroom cabinet and requested a return 28 October 2025, and up until today they have been promising me every day to collect the cabinet and do a return, its the 04th of November and every day they give you the run around as to why the courier did not collect. The service you receive is apaulling i do not advise anyone to purchase anything there as they do not live up to their values they so proclaim. I am disgusted with the service i have been receiving it is a struggle day in and day out.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
04 Nov 2025, 12:31 Dear Fiano
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.Dear Fioana
Sincerely
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.Dear Fioana
Sincerely
Leroy Merlin South Africa's reply04 Nov 2025, 12:31
Official
Dear Fiano
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.Dear Fioana
Sincerely
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.Dear Fioana
Sincerely
fG
fiona G's updateReviewer Update
04 Nov 2025, 13:05Good Day,
Thank you for your response but this is all i hear from the 28th October, what is so difficult to collect the cabinet and give me my refund. I was going to buy a smaller cabinet but now you have completely lost a customer. And i will post every day about your bad service until you sort this out. Every day they say they will collect its frustrating!!
Thank you for your response but this is all i hear from the 28th October, what is so difficult to collect the cabinet and give me my refund. I was going to buy a smaller cabinet but now you have completely lost a customer. And i will post every day about your bad service until you sort this out. Every day they say they will collect its frustrating!!
fG
fiona G's update04 Nov 2025, 13:05
Reviewer Update
Good Day,
Thank you for your response but this is all i hear from the 28th October, what is so difficult to collect the cabinet and give me my refund. I was going to buy a smaller cabinet but now you have completely lost a customer. And i will post every day about your bad service until you sort this out. Every day they say they will collect its frustrating!!
Thank you for your response but this is all i hear from the 28th October, what is so difficult to collect the cabinet and give me my refund. I was going to buy a smaller cabinet but now you have completely lost a customer. And i will post every day about your bad service until you sort this out. Every day they say they will collect its frustrating!!