Leroy Merlin Poor customer Service, don’t waste your money

Never buy anything online from Leroy Merlin, they customer service is horrible from the beginning till the end unfortunately for me , I received a poor quality rug which I had to return and that’s another nightmare. The supplier has no intention of collecting the rug and is always giving useless excuses and as for the Leroy Merlin service agents they just re share communication from the supplier to client no sense of customer service whatsoever.