CS
Christo S

1 reviews | Active since Dec 2024

29 Dec 2024, 20:56

Leroy Merlin Poor and Unfair Customer Treatment

I purchased an item online and paid with my credit card. I also paid for delivery charges. I received an email from Leroy Merlin, stating that my purchase was declined by the Merchant without any explanation, yet the product is still available online!

Leroy Merlin, I expect better from you!

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply30 Dec 2024, 09:28
Official

Good day Christo

 

Thank you for reaching out to us.

 

We unfeignedly apologize for the bad service and inconvenience caused, Please do note that we are working on your query. Please do note that further communication will be made soon.

Leroy Merlin South Africa
Leroy Merlin South Africa's reply30 Dec 2024, 10:41
Official
HI Christo
 
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received and  would like to apologize for the inconvenience and frustration which this has caused you, Please note that we will be following up with the relevant departments regarding the replacement and will be in contact with you accordingly