JK
Jeremy K

1 reviews | Active since Mar 2009

05 Jun 2024, 16:28

Leroy Merlin online website sales a ****

I Purchased a lithium battery online for 10k after a few days I called to find out where the battery was they told me 5 working days delivery after 5 days nothing I called again and they told me 20th June for delivery. They told me their 3rd party supplier told them that. I said its not good enough. They then sent me the wrong battery that I refused to accept. Contacted them again, another bull**** story !! They got the supplier to contact me The Solarwarehouse. They tell me S-volt has liquidated and the product is not made anymore. Leroy Merlin after many calls and emails don't give a rats ass. they don't respond with credible information. I am still waiting for my other 3 weeks on. I have checked with other suppliers, their story from their 3rd party supplier is *******. They don't care they are a bunch of ****** I have spent over 100k with them and I will NEVER shop online or instore again. I asked to speak to their managing director Frank Du Fourq but he is not available. Be very careful of this company they are dishonest.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 Jun 2024, 08:35
Official
Good day  Jeremy 

Thank you for reaching out to us.

Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our Market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 913982.