1 reviews | Active since Oct 2018
Leroy Merlin Online Store NO GO!!!
Hi guys, if you are reading this you probably want to know about Leroy Merlin's online store more than in store purchasing. When shopping on the Leroy Merlin's website, do NOT purchase anything that says available online only as this is a third party sales platform that Leroy Merlin uses to increase there offered products, but they dont have anything to do with the company. I bought two ceiling fans on the Leroy Merlin online store and waited 5 days for the items. When i received it the products was a totaly different color to the once advertised, the picture indicated steel trimmings and the actual product had no steel at all, everything was cheap plastic. Very very very low quality ****. Now thats not all, when i took the items back to the Leroy Merlin store, i was told that i never bought it from Leroy, i actual bought the items from a market place sharing their online website, yet everything on the website only shows Leroy Merlin and the logos, only once reading all the fine print do the mention the market place catch. Nevertheless, i was told to submit a return on the website and they will then contact me within 3-5 days to collect the items and then notify me of the way forward regarding my refund. My seeing is i bought the items from Leroy Merlin and i should have the ability to return the items to the store for an immediate refund and that the issues of returning the items should become their problem as i bought the items on there website and not some third-party chines store somewhere in JHB. I think that Leroy Merlin is totally throwing their name and reputation in the mud by allowing this form of sells online and strongly advise all customers not to buy anything from their website if its not available at a Leroy Merlin store. YOU HAVE BEEN WARNED ⚠️
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Marketplace was less than satisfactory. We value our customers and exceptional service is always our priority, please note that we will continue communicating with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Marketplace was less than satisfactory. We value our customers and exceptional service is always our priority, please note that we will continue communicating with you.
