Leroy Merlin Online Store is a ****

I placed an order online for some greenhouse acrylic panels and timber, total cost was R1770. After a week, I get an email saying that the order was placed on hold. after another week, i get an email saying that the order was cancelled. I messaged their facebook page after trying and failing to call them and email them, a gentleman called me the following Saturday stating that they cannot get the timber any more, and regarding the acrylic panels, apparently, according to the person the on the phone " the don’t do delivers because some customers complained" - not sure what that means. I asked him for a refund, he said okay. @ weeks later and still no refund. what the hell is going on Leroy Merlin? are you guys in the habit of robbing your customers? I am frustrated because you seem to not care about service. your phone line is never answered and your emails go unread constantly. I have tried to speak to you people and you don’t care which leaves me complaining on hello peter and google. I gave you a review on google and nothing happened. I just want my money back!