JK
Justin K

1 reviews | Active since Feb 2019

20 Sept 2019, 14:02

Leroy Merlin Online Store

I should have actually read the Hellopeter reviews first before making a decision and using their online store. It is quite pathetic as I have ordered "in Stock items" on 18.09.19 morning. Their website is slow and buggy, payment gateway is buggy. So basically I ordered the components on Wednesday morning and paid for 1 business day delivery, however still no delivery or any feedback 2 days after the purchase. I phoned them as they do not provide feedback, they stated that they did the order partially and was not sure if the items I ordered was in stock or not. It is quite sad that a first world store is **** in a 3rd world country as I really support them on a daily basis by purchasing from them...... What a let down....

Will not ever use their service again as I can just as well go to the horrible Builders Warehouse and get the same service their..... Builders Warehouse + Leroy Merlin = same *********** business model for their clients.

0
Replies (6)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Sept 2019, 14:26
Official
Afternoon Justin, 
really sorry for the experience, we had issues with our website in the last few days you are right and we apologies for that. ;-(

Please may i ask you to give me your order number, i will investigate and do my best to find a solution for you.
JK
Justin K's update20 Sept 2019, 14:31
Reviewer Update
Hi,

Lets see if this can be resolved today.

"Order # *** -19198On Hold"

JK
Justin K's update20 Sept 2019, 14:32
Reviewer Update
It is :

4***8
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Sept 2019, 14:44
Official
on it, I'm investigating and let you know asap
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Sept 2019, 14:45
Official
yes i saw your message on facebook, let's continue on facebook or directly with your phone number if it's the correct one you register 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Sept 2019, 14:58
Official
yes i was with them, they are looking  to find another product for you and planned the delivery for today. sorry again and let's keep in touch