SH
Sanjay H
1 reviews | Active since Dec 2011
04 Dec 2024, 09:52
Leroy Merlin Online Shopping Nightmare
I ordered online on 2nd November 2024. I still haven't received my order as at today 4th December 2024. I received a text from LMSA that my order was delivered on 15 November that my "order has been delivered". I've sent several email to LMSA but recently have not received any response - initially I was informed that the logistics company (Nucleus) was delayed at a customer and then I received several other excuses - BUT I still haven't received my delivery. Nucleus logistics is another very unprofessional company. Why doesn't LMSA partner with professional logistics companies for their deliveries?? Nobody at LMSA is helpful. LMSA online shopping is a nightmare!
Helpful (0)
Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
04 Dec 2024, 11:58Good Day Sunjay
We've escalated your concern and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused.
We've escalated your concern and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused.
Leroy Merlin South Africa's reply04 Dec 2024, 11:58
Official
Good Day Sunjay
We've escalated your concern and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused.
We've escalated your concern and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused.
SH
Sanjay H's updateReviewer Update
10 Dec 2024, 08:25All I've received since this reply from LMSA was an email dated 4th December stating that my "order was returned to the branch" and LMSA is "investigating the whereabouts of the order". Since then, despite several e-mail from me, I've received no reply, no update and no feedback.
Trying to escalate to management at LMSA or trying to resolve this through other channels at LMSA is not possible.
If anyone is considering buying from LMSA, please read the hundreds of complaints logged by other consumers who had similar nasty experiences.
Trying to escalate to management at LMSA or trying to resolve this through other channels at LMSA is not possible.
If anyone is considering buying from LMSA, please read the hundreds of complaints logged by other consumers who had similar nasty experiences.
SH
Sanjay H's update10 Dec 2024, 08:25
Reviewer Update
All I've received since this reply from LMSA was an email dated 4th December stating that my "order was returned to the branch" and LMSA is "investigating the whereabouts of the order". Since then, despite several e-mail from me, I've received no reply, no update and no feedback.
Trying to escalate to management at LMSA or trying to resolve this through other channels at LMSA is not possible.
If anyone is considering buying from LMSA, please read the hundreds of complaints logged by other consumers who had similar nasty experiences.
Trying to escalate to management at LMSA or trying to resolve this through other channels at LMSA is not possible.
If anyone is considering buying from LMSA, please read the hundreds of complaints logged by other consumers who had similar nasty experiences.