JP
Jaco P

1 reviews | Active since Feb 2010

06 Aug 2024, 13:18

Leroy Merlin Online shop.

Leroy Merlin online shop. When searching "Makita battery" on the Leroy Merlin online shop at the search function 22 results come up. The third one on the list of search results is the one I want; the 5AH 18V battery. On the search result list I can see this is the right item, priced there at R1189. When I select "add to cart" straight from that search result list and then go to my cart to pay, I noticed that instead of the item I selected(which is fulfilled by Tool and home), another item was added to my cart. The same battery, but this one is sold by Leroy Merlin and costs R2299. So if I hadn't paid attention I would've bought the Leroy Merlin battery at almost double the price. I reported this via email on 16 July reference number #957373. I explained the problem via email, sending screenshots etc. I mentioned that unless Leroy Merlin is deliberately trying to de***** or deceive customers I suggest they remove the "add to cart" button from the search results for those items that have more than one price option. 3 weeks later I see it is still exactly the same. I have phoned in as well to try and make people at the Marketplace department aware of the error, but it seems either they are unwilling to help or the system is indeed deliberately designed to do this on purpose.

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 Aug 2024, 14:10
Official

Good day 

 

Hope you are well, I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the website, we do appreciate the feedback these matter has been escalated to our IT department to look into it.

They had advised as soon as they have looked into it they will give feedback and i will also alert you .

 

Thank you 

JP
Jaco P's update13 Aug 2024, 14:33
Reviewer Update
Good day
Another week has passed, and I have received no feedback as promised. Should I conclude that the online shop platform is designed this way to deliberately deceive or mislead customers? Neither is it fair to the other sellers on the platform.
Kind regards
JP
Jaco P's update28 Aug 2024, 14:10
Reviewer Update
Still nothing...