Item: Leroy Merlin South Africa
Rating: 1
Author: Helen N

Leroy Merlin South Africa's replyOfficial

06 Jul 2022, 15:23

Hi Helen,

We would like to apologize for this inconvenience caused by this late delivery. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.

Leroy Merlin South Africa's reply06 Jul 2022, 15:23

Official

Hi Helen,

We would like to apologize for this inconvenience caused by this late delivery. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.

Leroy Merlin South Africa's replyOfficial

06 Jul 2022, 15:43

Hi Helen,

Thank you for taking my call earlier. As per our telephonic conversation, we will revert back to you with the ETA as soon as we have feedback.

Leroy Merlin South Africa's reply06 Jul 2022, 15:43

Official

Hi Helen,

Thank you for taking my call earlier. As per our telephonic conversation, we will revert back to you with the ETA as soon as we have feedback.

HN

Helen N's updateReviewer Update

07 Jul 2022, 16:13

THIS COMPANY IS A JOKE - UNPROFESSIONAL, *********** & THRIVE ON UNTRUTHS! Still waiting for delivery on my order, which has now been given a different order number with shipment from a different branch. After being told the goods were in stock and on their way for delivery, the story changed to that they don't have stock, have to source it from another branch but will be delivered today, 7th July using one of their own delivery trucks. Now get an email notification that it has been handed to the courier service and delivery will be in 3-5 working days!!!!! This from being informed online that delivery would be on Monday, 1st July. The one department doesn't know what the other department is doing and customer service is the last thing they are worried about. BE WARNED DO NOT BUY FROM THIS COMPANY ONLINE!!!!

HN

Helen N's update07 Jul 2022, 16:13

Reviewer Update

THIS COMPANY IS A JOKE - UNPROFESSIONAL, *********** & THRIVE ON UNTRUTHS! Still waiting for delivery on my order, which has now been given a different order number with shipment from a different branch. After being told the goods were in stock and on their way for delivery, the story changed to that they don't have stock, have to source it from another branch but will be delivered today, 7th July using one of their own delivery trucks. Now get an email notification that it has been handed to the courier service and delivery will be in 3-5 working days!!!!! This from being informed online that delivery would be on Monday, 1st July. The one department doesn't know what the other department is doing and customer service is the last thing they are worried about. BE WARNED DO NOT BUY FROM THIS COMPANY ONLINE!!!!

Leroy Merlin South Africa's replyOfficial

08 Jul 2022, 15:25

Hi Helen,

We believe your order has been received.
Please accept our apology for the day and any inconvenience. Thanks

Leroy Merlin South Africa's reply08 Jul 2022, 15:25

Official

Hi Helen,

We believe your order has been received.
Please accept our apology for the day and any inconvenience. Thanks

LEROY MERLIN ONLINE SERVICE SUCKS!!!!!!!!!!