WB
Werner B
1 reviews | Active since Aug 2015
12 May 2020, 12:36
Leroy Merlin Online sales shocking
I placed online order 7 march. On their website it said item was in stock and will be delivered within 7 days. They took my money and i never heard from them again... This was well before lockdown which only started on 27 march, so lockdown is no real excuse.... I send 2 separate emails well before lockdown and never got any response - it was just ignored. i also phoned and they promised to get back to me, but never did.
To date, Leroy has still to explain why they take their clients money, never deliver the product, never update the client; they just keep quiet and never get back to their client - this is non-delivery for a paid product. This does not seem legal?
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Replies (4)
Leroy Merlin South Africa's replyOfficial
12 May 2020, 13:19Hello Werner, oh no, we understand your frustration! We will investigate what the situation is and get back to you. #va
Leroy Merlin South Africa's reply12 May 2020, 13:19
Official
Hello Werner, oh no, we understand your frustration! We will investigate what the situation is and get back to you. #va
Leroy Merlin South Africa's replyOfficial
12 May 2020, 13:24Good Day Wenner, apologies for the inconvenience that may have been caused by the delay
Leroy Merlin South Africa's reply12 May 2020, 13:24
Official
Good Day Wenner, apologies for the inconvenience that may have been caused by the delay
Leroy Merlin South Africa's replyOfficial
12 May 2020, 13:24 Good Day Wenner,
we are very sorry for your experience. We will be in contact with you to resolve the issue you are facing and hoping it will be resolved as soon possible.As you maybe aware that we have been closed but this is not an excuse not answer your calls and email.We understand your needs and your frustration, we are dealing with a 5 week backlog. I have forwarded your matter to our Finance Department, to urgently process your refund. One of our Department Managers will be in contact with as soon as possible. I would like to take this opportunity to thank you for making us aware of your situation. We are giving the urgent attention it deserves.
Thanks for your patience.
Kind Regards #TR
we are very sorry for your experience. We will be in contact with you to resolve the issue you are facing and hoping it will be resolved as soon possible.As you maybe aware that we have been closed but this is not an excuse not answer your calls and email.We understand your needs and your frustration, we are dealing with a 5 week backlog. I have forwarded your matter to our Finance Department, to urgently process your refund. One of our Department Managers will be in contact with as soon as possible. I would like to take this opportunity to thank you for making us aware of your situation. We are giving the urgent attention it deserves.
Thanks for your patience.
Kind Regards #TR
Leroy Merlin South Africa's reply12 May 2020, 13:24
Official
Good Day Wenner,
we are very sorry for your experience. We will be in contact with you to resolve the issue you are facing and hoping it will be resolved as soon possible.As you maybe aware that we have been closed but this is not an excuse not answer your calls and email.We understand your needs and your frustration, we are dealing with a 5 week backlog. I have forwarded your matter to our Finance Department, to urgently process your refund. One of our Department Managers will be in contact with as soon as possible. I would like to take this opportunity to thank you for making us aware of your situation. We are giving the urgent attention it deserves.
Thanks for your patience.
Kind Regards #TR
we are very sorry for your experience. We will be in contact with you to resolve the issue you are facing and hoping it will be resolved as soon possible.As you maybe aware that we have been closed but this is not an excuse not answer your calls and email.We understand your needs and your frustration, we are dealing with a 5 week backlog. I have forwarded your matter to our Finance Department, to urgently process your refund. One of our Department Managers will be in contact with as soon as possible. I would like to take this opportunity to thank you for making us aware of your situation. We are giving the urgent attention it deserves.
Thanks for your patience.
Kind Regards #TR
Leroy Merlin South Africa's replyOfficial
12 May 2020, 13:24 We are dealing with a 5 week backlog. Your money will reflect this week for sure. #TR
Leroy Merlin South Africa's reply12 May 2020, 13:24
Official
We are dealing with a 5 week backlog. Your money will reflect this week for sure. #TR