SC
Sibo C
1 reviews | Active since Dec 2013
15 May 2026, 11:54
Leroy Merlin Online Purchase Poor Experience
I placed an online order on 12 May 2026. I have been calling daily to follow up on the order and no one could provide me with a delivery date. On 15 May 2026 I received a call stating that some of the items are out of stock whilst their website show several stores with stock available. I called once again to inform them that there are branches who have stock and I was advised that their warehouse does not work with the stores and if I want from the stores they will refund me and I can go buy from the stores. I was also informed that the refund will take 7 to 10 days.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
15 May 2026, 12:05Good day Sibo
We sincerely apologize for the unsatisfactory experience you have encountered. Please be assured that we will thoroughly investigate this matter and provide you with a response.
We sincerely apologize for the unsatisfactory experience you have encountered. Please be assured that we will thoroughly investigate this matter and provide you with a response.
Leroy Merlin South Africa's reply15 May 2026, 12:05
Official
Good day Sibo
We sincerely apologize for the unsatisfactory experience you have encountered. Please be assured that we will thoroughly investigate this matter and provide you with a response.
We sincerely apologize for the unsatisfactory experience you have encountered. Please be assured that we will thoroughly investigate this matter and provide you with a response.
SC
Sibo C's updateReviewer Update
15 May 2026, 12:32Can I get my goods delivered today? The Fourways store is 5 minutes from me and it shows that they have stock. If not I want my full refund today so that I can go elsewhere.
SC
Sibo C's update15 May 2026, 12:32
Reviewer Update
Can I get my goods delivered today? The Fourways store is 5 minutes from me and it shows that they have stock. If not I want my full refund today so that I can go elsewhere.