RB
Rikus B

1 reviews | Active since Oct 2020

11 Feb 2025, 09:07

Leroy Merlin Online Ordering Failure

29Jan Order placed Online 31Jan Online order LLS*** was partially delivered on 31 Jan’25 with no feedback on remaining items 3 out of 4 items still pending. No feedback was given as to the why most of the order was not delivered, you have to call them and wait for a response. Call references: 31Jan - *** – consultant advised feedback will be given shortly..... nothing for a week... Customer called again 07Feb *** - consultant hang up the call 07Feb *** - placed call on hold for over 20minutes no feedback 07Feb customer send enquiry to the orders mailbox. 10Feb was told stock was not available, no details on payment refund 11Feb still waiting on refund….

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply12 Feb 2025, 12:27
Official
Hi Rikus

We humbly apologize with regards to the delay of your refund and we are taking it up as a matter of urgency, I will be in contact.