Leroy Merlin Online

Worst online experience ever. I purchased a bathtub 09/05/2023 just before the bathroom renovation was to take place. The bathtub was the last item to be fitted and upon unwrapping the tub, it was found damaged (small area but damaged). I called Leroy Merlin, and they advised a return should be logged which was down on 06/06/2023. The item was fetched on 12/03/2023 and from this point on, every update was on my account having to call to follow up with Leroy Merlin’s process. 13/03/2023 - The strangest update was the tub must be received by the warehouse before Leroy Merlin can process a refund. Between 14/03/2023 and 21/03/2023 I had called every day for an update on the refund once they confirmed they had received the tub as I had contractors waiting to install. On the 22/03/2023 they advise the refund will take 7 to 10 days to reflect. Nothing I could do but wait at this point. 05/07/2023 I called in as 10 days had elapsed only to have the first call dropped on me while the call center agent was “checking with the store”. The second attempt the agent advised they will check and call me back later though they only contacted me over email the next day to advise the refund will take 7 to 10 days again. I cannot emphasis enough not to use Leroy Merlin’s online service if you are busy with a building or renovation project as delivery is quick though if you depend on a on a cash flow to complete it is beyond miserable. As a customer I’ve been beyond inconvenienced and messed around as a customer.