Leroy Merlin Not trading professionally. "******"

Terrible,Dishonest,************,****ming,No trading in good faith business. Just a few words to describe my experience with this store. I bought from the website with items that were on sale. Followed the whole online process with no issues and warnings. Added the items I had selected the my cart and proceeded to check out successfully. Received my order number and invoice. Bank notified that transaction is successful. Problem starts when I have to collect the items and I call them to track the progress of my order if its packed. Only for them to tell me they have no stock. Then I get intimidated into getting a refund by force without my consent. The call center agents supervisor do not what to communicate via email and pressure me into accepting their unilateral decision that I will get a refund without explaining how I was able to buy the items while they are out of stock. Even after requesting several times for a complaint to be logged formally with their complaints/escalation department, nothing happens but a forced uncontested refund. No clear complaints process followed and no resolution negotiated but that their word is final. As rumored Leroy Merlin store employees keep on sale items for themselves and buy the items to resale them outside the store. Which now explains why a customer would be able to buy an items online successfully but get told its out of stock in the store. Websites are designed to reflect whatever the store inventory keeps. Both checkouts online and in-store should update the inventory registry. This store is ************* and deceptive.