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ntschoeman N

1 reviews | Active since Jul 2016

17 Feb 2023, 07:04

Leroy Merlin not delivered product

I ordered a sun longer on the 8th of February amd itnwas meant to be delivered on Tuesday 14 th February. I have had no feedback about this. When I emailed Leroy Merlin I was told it had been handed over to the courier company. They gave me the couriers name and tracking number but the tracking number does not pick up when I try track them. Starting to think this is a ****

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Replies (4)
nN
ntschoeman N's update17 Feb 2023, 07:23
Reviewer Update
Im not saying Leroy Merlin is a **** as they are a legitimate business. Just cant trace the courier service used which feels strange.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply17 Feb 2023, 07:40
Official

Dear Natalie, 

 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with the delivery of your order was less than satisfactory. 

We value our customers and exceptional service is always our priority.

 

Kindly note that we are following up on your order and you will be provided with feedback. 

nN
ntschoeman N's update17 Feb 2023, 07:51
Reviewer Update
Thanks for the quick response. Really hope you can sort out the delivery and courier problem asap
Leroy Merlin South Africa
Leroy Merlin South Africa's reply17 Feb 2023, 09:58
Official

Good Day Natalie,

 

Kindly note that your order is out on delivery.