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gael H

1 reviews | Active since Feb 2010

14 Sept 2020, 13:26

Leroy Merlin NOT committed to customer service

Remodel of kitchen journey started on 10th August. After a lot on back and forth with design changes because stock was not being available, final payment made 26th August with delivery date agreed to as 14th September. The tracker had not moved at all since 26th August so I followed up on 7th Sept. Only after my follow up did tracking get updated. First I was told delivery on 11 Sept between 12 & 3pm (did not happen). Latest update, partial delivery on 14th (still waiting), with installation only on Wed because the Pro was not secured last week. There is more....3 small doors will only be delivered next week! I have plumbers, tilers & electrician waiting on the sideline to finish up after installation is done so to say I am not happy with the after sales service is an understatement.

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Replies (4)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 Sept 2020, 14:17
Official
Hello Gael, we are very sorry about your experience.You are right that we ado need to improve on our after sales. We have sent your complaint to the team to feel the impact of your feedback and most importantly, to improve. #va
gH
gael H's update16 Sept 2020, 17:49
Reviewer Update
Leroy Merlin Little Falls have responded and the cabinets delivered, Installation in progress with some minor hiccups, thank you for the speedy response
Leroy Merlin South Africa
Leroy Merlin South Africa's reply16 Sept 2020, 17:56
Official
thanks a lot Gael for the follow-up... hope your project will be finalised soon. we keep in touch
gH
gael H's update23 Sept 2020, 19:55
Reviewer Update
It appears that Leroy Merlin South Africa prefers public replies to private ones, so although originally I got a good response to my original complaint I shall again reiterate that I strongly do not recommend Leroy Merlin for remodeling, probably anything in a home, unless one is willing to listen to endless excuses for missing and damaged items, or no delivery per deadlines committed to, and being ghosted for days on end.