Leroy merlin no customer service

I purchased a tile on the 21/04/2025, the tile was incorrect on the online store and i was advise to purchase it online as the stock code is correct instore

When i went to collect the tile was incorrect and Mapele from greenstone leroy merlin asssited me with getting the correct tile delivered to ke after i incurred a cost to hire a bakkie and collect

They delivered the tile over a week later and one box was broken

They took the broken tiles back to replace They then replaced the broken tiles over another week later with the incorrect tile again

Im now almost a month later with issues in my order with no compensation from leroy merlin due to the issues lying with their system

Everything is done in my renovation except for this tile and it has delayed me by a month ,

I spoke to the department manager jeremane at greenstone and he promised on the first call he will resolve and not leave me hanging

Since then he has not answered any of my calls or returned my calls

Terrible service i didnt expect from such a big chain store and i wish i never bought anything from leroy merlin

I also called the call centre who promised to return calls but they have not till today, they say they will put me through to the duty manager with no return calls

Dismal service