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Bontle M

1 reviews | Active since Apr 2019

24 Mar 2024, 13:49

Leroy Merlin Merchants need to step up or step out

Leroy Merlin Merchants need to get their act together I am huge client of Leroy Merlin and when they use their own delivery guys they deliver even the next day but as for the courier guy which is used by Dreamy Comfort has disappointed me I am never buying from them again I have been waiting for my order since the 11th of March today is 24th how long does it take to deliver a damn Headboard which I paid deliver fee for? Leroy Merlin the fact that you use other merchants is one of the reasons why we support your business but please for fast and effective delivery please assign a team that works to ensure that the things we order with other merchants are delivered within 1 to 3 working days. I am so disappointed and now reluctant to buy from you guys because I might get my order after Christmas. My way bill is TAL456194-A and my order is ***-A. This tendency to undervalue customers need to stop we use our own money to support your business and demand must always be met with supply.

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Mar 2024, 17:25
Official

Good day Bontle

 

Thank you for contacting us

 

Kindly note that your order is scheduled to be delivered today, please advise if you have received your order.

 

We apologize for the delay and inconvenience caused.

 

Kind regards

Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Mar 2024, 17:27
Official
Good day Bontle

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply26 Mar 2024, 10:59
Official

Good day Neo

 

I trust you are well 

 

We apologies for the inconveniences caused by the delays ,We will escalate to the management to have communications with the 3rd party (marketplace sellers) regarding the courier they used 

 

Kind regards 

Winne