1 reviews | Active since Feb 2024
Leroy Merlin manager chases customer away.
12-02-2024. Just came from your Boksburg branch. I wanted to buy a pipe clamp. There was a basket with garden gloves for women priced R29.00. At the till the gloves suddenly became R145.00. I did not accept being told that someone else must have put it in the basket by mistake. The gloves I took was produced by the same company. I asked for the manager. He said he will not give it to me as per the clear advertised price on the bin. My answer to that is that I have spend a substantial amount at that branch... his answer "there are other customers that spend far more than you do" How do you justify an answer like that. Chasing a loyal customer away. Leroy Merlin has no respect for customers nor customer rights. The CPA is not respected by this company. Leroy Merlin, you might not feel the financial pinch now but definitely will see the decline in profits by the of this financial year.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
