LF
Lucilelyn F
1 reviews | Active since Dec 2014
27 Aug 2025, 08:59
Leroy Merlin making money off return items!
I am totally shocked that when you return an online item, the cost is almost half the price oof the item. How can you purchase at item for R550 and they charge you R200 to return it???
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Leroy Merlin South Africa's replyOfficial
27 Aug 2025, 15:05Dear Lucilelyn
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely, Leroy Merlin Team
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely, Leroy Merlin Team
Leroy Merlin South Africa's reply27 Aug 2025, 15:05
Official
Dear Lucilelyn
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely, Leroy Merlin Team
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We have escalated your complaint to our escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution.
Sincerely, Leroy Merlin Team